High acuity urgent care clinics


Crucial Care owns and operates free standing emergency department clinics across the state of Florida. They are rapidly growing and as they open more clinics they need to hire and credential providers fast. This includes the initial primary source verification credentialing following the Joint Commission and Office of Surgery standards. 

Crucial Care has over 250 providers and hires anywhere between 5 and 10 per month as a result of backfills or new hires. Because they are like a freestanding ER they hire different types of licenses professionals including MD's, DO's, PA's, NP's, Lab, Imaging and Ultra-Sound Techs. 

Challenges and Goals

The CFO reached out to CredentialGenie because as they were rapidly growing and expanding they needed a way to credential faster as well as have everything saved in central place that could be accessed by different departments. 




CrucialCare Goals

Full outsourcing where they did not have to worry about anything related to credentialing

Direct and unlimited contact with their credentialing specialist 

Weekly reports on expiring and missing documents

Weekly updates on all new hires going through the credentialing process

All new providers enrolled with different health plans and re-credentialed when needed

Software that could be accessed at anytime 

Full transparency on everything the credentialing company was doing at all times

Reports and documents that could be easily pulled from the software if audited

Highest levels of security for storing sensitive data

OUR SOLUTION (Going paper to digital and outsourcing)

CredentialGenie worked closely with their HR Manager to better understand the needs of the organization. After initial conversations, our team realized that our credentialing management solutions would be the best fit for their challenges. 


We worked quickly to understand and align with the initiatives and goals of the organization in order to ensure a true partnership. We then gathered necessary information and credentialing documents in order to get them set up in our credentialing software. From there, they were assigned a project manager and dedicated credentialing specialist to handle the day-to-day credentialing needs. 


Our team continues to work with their administrators, clinical team and providers directly to ensure that the process works efficiently. By fully outsourcing their credentialing function for primary source verification and privileges at their facilities, as well as monitoring all expirables, 

they are able to rest knowing they remain compliant on a day-to-day basis. 

When the organization’s CFO reached out to CredentialGenie, they were growing rapidly, hiring a few providers a month and they were struggling with doing credentialing manually and had no real processes and procedures established. 

Without a streamlined process in place and no formal credentialing team, the responsibility fell under the HR Manager; leaving her with fewer hours in the day for her actual job.


Reduced new provider onboarding time by  80% 

By having a team of expert credentialing specialist own the credentialing process, our team was able to get providers onboarded quickly and take the stress off of the HR team. 

Centralized their entire credentialing function

With our cloud-based credentialing software, our client was able to view everything in one central location and track the status of documents our team is working on. 

Established a formal credentialing processes

Before CredentialGenie, our client had no real processes and procedures in place. By owning credentialing, we were able to create one, resulting in a much more efficient process.  

Digitalized all of their credentialing

By eliminating all paper files, our client was able to store and navigate all credentialing documents faster and more efficiently than ever before. 

"CredentialGenie has changed my job for the better. It used to take me weeks to get someone credentialed, with tons of back and forth emails and calls. Now a new provider is credentialed in days, allowing me to get more done in less time."

- HR Manager

To learn how CredentialGenie can make a similar impact in your organization, schedule a time to chat below. We can't wait to work together!