When new providers start at your medical practice, there is often a lot of work suddenly added to your onboarding team’s plate. Whether that team is inputting provider information, or the physician is doing it themselves, the data supplied is usually dispersed to several key people within the organization. From there, that info is then used throughout the hiring and credentialing processes, in the medical staff office, and sometimes even the department itself.
For a provider, this process can be very time consuming, frustrating, and redundant when having to submit the same information over and over.
Fortunately, there are ways to improve the process for all parties involved. Follow these tips to increase provider satisfaction, reduce onboarding turnaround times, and allow physicians to focus on what’s important -- patient care!
1. Avoid working in silos and think through your organization’s structure.
Start by meeting with leaders and teammates of different departments within your organization. When you meet, begin by asking questions about how each division is involved during the onboarding process. This will help you understand what responsibility each holds and where you can shift some of that responsibility in order to make the process as simple and efficient as possible.
Once you’ve collected the necessary information, you can begin to compare and collaborate with division leaders in order to create a standardized process. Have one person that is the initial point of contact that can own and disseminate information to the provider.
Size plays a major role in the structure of your organization and every medical practice is different. With that being said, there are certain departments that, by default, should be responsible for some, if not all new provider onboarding.
Some departments you should included are:
Medical Staff Coordinators
2. Develop a checklist of required provider items.
Creating a formal checklist will help you and your team streamline the onboarding process. When you start to think through what this will look like, it’s important to understand the necessary information and documents that should be included.
Copy of licenses
Signed employee acknowledgment
Once your checklist is created, start thinking through what a formal packet would look like. By creating an onboarding packet that includes the requirements of all departments teams will have an outlined guide to reference and ultimately it will increase accountability.
3. Create a central and digital location for all provider information
Having a central repository for your company’s employee documents will help simplify and expedite the onboarding process. By doing this, you not only will ensure that all necessary parties have easy access to documents online, but it also gives providers the option to complete their onboarding information electronically.
Using credentialing software like CredentialGenie, will help accomplish this most effectively. These platforms are built to centralize all provider documentation and the entire credentialing process.
Centralizing your credentialing and onboarding processes can be overwhelming, but it doesn’t have to be. Credentialing outsourcing and consulting services can work with you and your team to define and build this process out.
If you’re interested in learning more about how CredentialGenie can help centralize your credentialing and get your providers on-boarded faster and more efficiently than ever, schedule some time for us to chat here!